Frequently Asked Questions
Pricing, shipping, safety, allergies, and everything in between.
The box & your subscription
Are the treats safe? Where are they made?
Every treat is made by an established Korean treat brand, vetted for quality by our team, and human-tested by our founder before it earns a spot in the box. We only include treats made with human-grade ingredients — if we can't eat it, your pup doesn't get it.
My dog has allergies. Can I still subscribe?
Yes — the quiz asks about allergies and sensitivities, and every box is curated around your answers. Many of our treats are single-ingredient, which makes avoiding triggers much easier.
What if my dog is picky and doesn't like a treat?
Our 100% Happiness Guarantee: if the product is unopened and in original condition, contact us within 30 days of delivery for a full refund. Return shipping is paid by the customer. You can also skip a month or cancel anytime.
How much does it cost?
$34.90/month, $99.90 for 3 months, or $169.90 for 6 months. Prefer to try before subscribing? A one-time box is $39.90.
Can I skip a month or cancel?
Anytime, from your subscription page, in two clicks. No cancellation fees, no phone calls, no guilt trips.
When does my box ship?
Orders ship within 2–3 business days and usually arrive 3–7 business days after that. We ship to all 50 US states and Canada. Orders to Canada can take a few extra days. Subscribers receive their box automatically every 30 days, and you'll get tracking by email the moment it leaves the warehouse.
Treats, safety & shipping
What's included in the Korean Treat Box?
Each monthly box contains 4 premium Korean dog treats plus a bonus surprise — often an accessory or extra snack — united by a seasonal Korean theme. Share your pup's preferences and dietary needs through the optional quiz for a personalized mix. Every edition rotates so your pup always gets something new.
How does shipping and delivery work?
Orders ship within 2–3 business days and usually arrive 3–7 business days after that. Subscribers receive their box automatically every 30 days. You can track your package through our email notifications. We ship to all 50 US states and Canada. Orders to Canada can take a few extra days.
How do I manage my subscription?
You can skip a month, update preferences, or cancel anytime through the Manage subscription link in our site header (Stripe customer portal). Changes take effect for your next scheduled delivery. There are no cancellation fees or commitments.
How do you match treats to my dog?
You can order directly without taking a quiz. For personalized treats, take our optional quiz to share your pup's size, chew style, allergies, and flavor preferences.
Do you accommodate allergies and dietary restrictions?
Share allergies and dietary restrictions in the optional quiz. We pass those exclusions and notes to our packing team.
What quality and safety standards do you follow?
All our treats are made in Korea following strict pet food safety standards. They're human-grade quality, free from artificial preservatives, colors, and flavors. Every batch is tested for safety and quality before shipping.
What is your return policy?
Our 100% Happiness Guarantee: if the product is unopened and in original condition, contact us within 30 days of delivery for a full refund. Return shipping is paid by the customer.
Still stuck?
Contact us or email support@pupsday.com.