Privacy Policy

Introduction

At Pupsday, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dog personality assessment services and purchase our physical products. We offer both free personality quizzes and treat recommendation quizzes that may lead to product purchases, as well as subscription services for Korean dog treat boxes. We are committed to protecting your personal information and your dog's data with the highest standards of security and transparency.

Information We Collect

Personal Information

• Name and email address (required for treat quiz purchases, optional for personality quiz)
• Contact information when you reach out to our support team
• Payment information when you make purchases (processed securely through Stripe, a third-party payment processor)
• Shipping addresses for physical product delivery
• Phone numbers collected during checkout for order updates

Dog Information

• Your dog's name, age, breed, gender, size, and basic characteristics
• Quiz responses from our personality assessment (59 questions) or treat recommendation quiz (10 questions)
• Dietary preferences, allergies, and treat preferences
• Activity levels and behavioral insights you share
• Photos you choose to upload (optional)

Subscription and Purchase Information

• Subscription preferences (monthly or quarterly billing)
• Billing information and payment history
• Order history and purchase details
• Stripe customer IDs and subscription IDs for recurring billing management

Usage Data

• How you interact with our website and services
• Pages visited, time spent, and features used
• Device information and browser type
• IP address and location data (anonymized)
• Anonymous session IDs used to track quiz progress and link quiz results to purchases

How We Use Your Information

• Provide personalized dog personality assessments and treat recommendations
• Process and fulfill physical product orders and subscription deliveries
• Manage subscription billing, renewals, and cancellations
• Link quiz responses to product recommendations and purchase decisions
• Improve our services and develop new features
• Send you relevant updates, order confirmations, shipping notifications, and educational content (with your consent)
• Process payments securely through Stripe
• Respond to your inquiries and provide customer support
• Ensure the security and functionality of our platform
• Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processors: Stripe processes all payment information and handles subscription billing. Stripe is PCI-DSS compliant and does not share your payment details with us beyond what is necessary to process transactions.
• Shipping Providers: We share shipping addresses with shipping carriers (USPS, FedEx, UPS) to fulfill physical product orders. These carriers use your information solely for delivery purposes.
• Service Providers: With trusted third-party services that help us operate our platform (analytics providers, email services, database hosting)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing your information

Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and keep your account information confidential.

Data Retention

We retain your personal information and quiz data until you request deletion. Quiz submissions, personality assessments, and purchase history are stored in our secure database. You may request deletion of your data at any time by contacting us at support@pupsday.com. Upon receiving a deletion request, we will remove your personal information from our systems within 30 days, except where we are required to retain certain information for legal or accounting purposes (such as transaction records for tax compliance).

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal information (we will honor deletion requests and remove data as described in our Data Retention section)
• Portability: Request that we transfer your data to another service
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at support@pupsday.com.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: